Return & Refund
Changed your mind? Something not quite right? Learn about how to request a return or refund, time limits, and how we handle exchanges or damaged items.
Eligibility for Returns / Exchanges
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You may request a return or exchange within 14 calendar days of receiving your order.
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The item must be unused, in its original packaging, and in the same condition as received.
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You must provide proof of purchase (order number, receipt).
How to Return an Item
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Contact us at Support, stating your order number and reason for return.
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We’ll provide you with instructions and the return address.
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You (the customer) will need to cover the cost of return shipping unless the item was defective or we shipped the wrong item.
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Pack securely. We recommend using a tracked, insured shipping method.
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Once we receive the item and inspect it, we’ll notify you about the approval or rejection of your refund/exchange.
Refunds
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If approved, a refund (minus original shipping cost, if any) will be issued to your original payment method within 5–10 business days.
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In some cases, it may take additional time for your bank or credit card company to process the refund.​
Exchanges
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If you want to exchange for a different size, color, or variant, we’ll treat it as a return + new order.
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Once we receive the returned item, we will process the new item for you.
Non‑Returnable Items
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Tems that are perishable, custom, or made-to-order may not be returnable.
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Items that are clearly used, damaged, or with missing original packaging may be refused.
Defective / Wrong Items
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If your item arrived defective or not what you ordered, contact us immediately at support.
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Provide photos of the damage or issue.
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In such cases, we will cover the return shipping and either replace or refund it fully.